Return and Refund Policy
Thank you for choosing BLISTAR LTD. We are committed to providing high-quality clothing products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving the item.
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, manuals, and tags must be included.
Eligible Items for Return
Unopened electrolytic copper
Unwashed electrolytic copper
Unassembled electrolytic copper
Other unopened and unused electrolytic copper
Non-Returnable Items
Returns will not be accepted in the following cases:
Products that have been installed or used
Customized or special-order products
Products with severely damaged or missing packaging
Incompatibility due to incorrect model selection (we recommend verifying specifications before purchase)
Products exceeding the 30-day return period
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing time: Review completed within 5–10 business days of receiving the returned item.
Refund arrival time: Typically 3–7 business days, depending on the payment platform.
Refund Amount
Full refund: Product has quality issues or there was a shipping error.
Partial refund: Product packaging is slightly damaged but usability is unaffected.
Deduction of shipping costs: For returns unrelated to quality issues, the customer is responsible for return shipping costs.
Shipping Cost Details
Our fault (quality issues, wrong item shipped): We cover the shipping costs.
Customer’s reason (dislike, wrong model selected): The customer covers the shipping costs.
Refusal of delivery: Round-trip shipping costs may be charged.
Exchange Policy
Exchange Conditions
Received product has quality issues or defects
Shipping error (received product does not match the order)
Product damaged during transit
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide the order number and photos of the product.
We will arrange for an exchange or replacement shipment.
For exchanges due to quality issues, round-trip… We cover the shipping costs.
Return Process
Step 1: Contact Customer Service
Please contact us before initiating a return:
Email: [blistar24@hotmail.com]
Phone: [+86-18267883830]
Online Support: Via the website contact form
Step 2: Obtain Return Authorization
Customer service will provide you with a Return Merchandise Authorization (RMA) number.
Packages returned without an RMA number will not be accepted.
Step 3: Ship the Product Back
Use a traceable shipping method.
Clearly mark the RMA number on the outside of the package.
Pack securely to ensure the product is not damaged during transit.
Purchasing shipping insurance is recommended.
Step 4: Processing
We will inspect the returned item within 2–3 business days of receipt.
Refunds will be processed within 5–10 business days after the inspection is passed.
You will be notified of the refund status via email.
Quality Guarantee
Product Warranty
All products come with a manufacturer’s warranty.
Warranty periods vary by product (typically 6–12 months).
Warranty coverage: Manufacturing defects and material issues.
Exclusions from Warranty
Human-induced damage or improper use
Unauthorized modifications or repairs
Normal wear and tear
Damage caused by traffic accidents
Special Circumstances
Order Cancellation
Cancellation before shipment: Full refund with no deductions.
Cancellation after shipment: Packaging and handling fees may apply.
Customized products: Cannot be cancelled once production has begun.
Out-of-Stock or Delayed Shipment
We will notify you promptly if a product is out of stock.
You may choose to: wait for restocking, exchange for another product, or receive a full refund.
Incorrect Order Information
If we detect errors in the order details (e.g., address, product model), we will contact you to confirm before shipping. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
BLISTAR LTD
📧 Email: blistar24@hotmail.com
📞 Customer Service: [+86-18267883830]
🕐 Service Hours: Monday to Friday, 9:00–18:00 (China Time)
📍 Address: [8th Floor, Daji Di World Trade Building, 657 Dingxi Road, Changning District, Shanghai]
Policy Updates
BLISTAR LTD. reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of the latest updates.
Thank you for your trust and support of BLISTAR LTD. We are committed to providing you with high-quality products and sincere service!
